Shipping policy

What files are included?

For digital orders, you will receive high-resolution PDF, JPG files or PNG files when applicable. Please note that print orders do not include personal use of the digital files sent. If you wish to use the file for other purposes or products, we recommend purchasing the appropriate size from our shop to ensure correct sizing.

For products not offered in our shop, please contact us for options.

How does shipping work?
Shipping and Delivery Policy:
All orders are processed based on the date of your event and shipped during the week of your event. We offer Fedex Two Day, Next day and ground shipping on all orders once the final submission has been approved.

Shipping Options:

Next Day Air:

Orders placed with Next Day Air shipping will be prioritized for delivery by the next business day after fulfillment. Please note that orders must be placed by 11:59 am to ensure same-day processing and shipment.

Ground Shipping:

Ground shipping offers economical delivery within 2-3 business days after fulfillment, depending on your location. Delivery times vary based on the destination. Once your order is processed, you will receive tracking information to monitor its progress.

Shipping Disclaimer:

Possible Delays: While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, such as weather conditions, carrier disruptions, or peak holiday seasons.

Carrier Responsibility: Once your order is shipped, responsibility for delivery lies with UPS or FedEx. We cannot guarantee delivery times beyond our control, but we will assist in resolving any issues that arise.

Tracking Information: Tracking details for your shipment will be provided once your order has been dispatched. Please use this information to monitor the progress of your delivery.

If there is any delay or issue with your shipment, please reach out to us via email at pixelpetals00@gmail.com or through the chatbox service on our website.

Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most current information regarding shipping options and policies.

Thank you for your understanding and for choosing our services!